Refund and Returns Policy

If you have second thoughts, (or would like a different size)

We are happy to either exchange, or return your money, providing the following criteria are met:

Please return the goods to us within 14 days of purchase.

Any product must be returned unused and unworn in the original packaging.

Products must be in a new and saleable condition.

If original packaging has been damaged or is missing then we may apply a 25% surcharge.

Please note that refunds for goods paid for through Tabby will incur refund charges reflecting the Tabby commission, this can amount to approx. 7% of the purchase price.

Unfortunately we can’t accept returns on any nutritional products.

If the product is faulty, damaged or if we have given you the wrong product

Oops something went wrong, totally our responsibility and we will apologize, replace, exchange, or refund and organize the shipping.

For any returns of goods please contact us

For Bike or Bike box rental

We understand that plans can change, however there are days especially around events where we are fully booked and have people on a waiting list, so please understand our cancellation policy. If you cancel 15 days or more before your bike rental you will get a 90% refund. If you cancel within 14 to 7 days before your rental we will refund you 50% of the rental fee. If you cancel within 7 days or less before your rental you will not receive a refund.

Rianca: +971 50 887 0232

David: +971 5666 76 212

Email: bookings@velopresto.cc

The address to return any goods to:
apt 607, Marina Residences Building 6, Palm Jumeirah, Dubai